Viewing entries tagged
search

If Your Knowledge-Base Search Sucks You're Loosing Money

July 12, 2016

Search has become a key component of growing online platforms and their knowledge bases. Is your search enabling your users to find what they need?

Amazon Search Outage Makes One Thing Clear: How Important Search Has Become

June 2, 2016

Amazon search experienced a severe outage today. It didn't last long but impacted much more than just the search box and results. It's a good moment to realize how important the search really is.